Aviva Implements Automation to Fight Insurance Fraud

Veuillez essayer un autre navigateur

Vous utilisez un navigateur obsolète qui n'est pas compatible avec le contenu de notre site Web. Pour une expérience d'affichage optimale, veuillez utiliser Microsoft Edge ou consulter notre site sur un autre navigateur.

Si vous choisissez de continuer à utiliser ce navigateur, le contenu et les fonctionnalités disponibles seront limités.

In 2020 Aviva uncovered more than 12,000 instances of insurance claims fraud worth more that £113m. This was achieved by integrating Tungsten TotalAgility, with its OCR capabilities into its casualty claims fraud processes. Aviva Automation customer and Engagement Lead, Dave Warnes, explains how.

Looking forward, and with Aviva's goal to provide the best possible customer experience, Tungsten Automation will be a key partner in that journey and automation. As we look to utilize OCR and NLP more and more within our journeys, it means we can free our frontline colleagues from laborious and repetitive tasks around analysis and spend more time working directly with the customer on-demand and servicing their needs.

Dave Warnes

Automation Customer and Engagement Lead, Aviva

Meet AVIVA

Aviva PLC is the UK’s leading Insurance, Wealth and Retirement business. Their purpose is to be with you today, for a better tomorrow. Aviva has been taking care of people for more than 320 years. They live in the same streets and work in the same towns. They are deeply invested in their people, their customers, their communities and the planet that is our home.

https://www.aviva.com/

More Intelligent Automation resources

Transform the insurance industry with intelligent automation

Find out more

Produits

Automatisation des flux de travail

Tungsten TotalAgility

La plateforme d’automatisation intelligente TotalAgility accélère les processus métier avec l’intelligence des documents, l’automatisation des tâches et l’orchestration des processus.

Automatisation des flux de travail

Tungsten SignDoc

SignDoc transforme les workflows de façon numérique avec des signatures électroniques fiables, sécurisées et pratiques.

Voir tous les produits

Prêt à démarrer ?

Work like tomorrow—today. Let's chat.

Nous contacter

Veuillez essayer un autre navigateur

Aviva Implements Automation to fight insurance fraud